The complex interaction between leaders, employees and the work environment determine the success of an organization. In this regard, the purpose of the work is to study new forms and methods of labor organization taking into account modern changes to improve the civil service of Kazakhstan. To achieve these goals of the new public administration, the public service is interested in various forms of organization called flexible, such as matrices and teams. These new ways of organizing inevitably lead to questions that relate to the impact on the role of managers in public service and action strategies for groups as well as employees.

The scientific and practical significance lies in the fact that this area of knowledge has not been sufficiently studied within the framework of determining the model of public service management in Kazakhstan, taking into account modern trends in management. In the course of scientific work, the authors studied the organization models and offered some recommendations for the introduction of new methods in the management of traditional organizations undergoing transformation.  The study also used an online survey among civil servants to assess the level of management measures to ensure high standards of behavior and professional tactics.

The theoretical and methodological basis of the research is presented both by general scientific methods that allow studying phenomena in their development, taking into account the relationships that arise between them, and by private scientific analytical methods (description, comparative analysis, systematic review, search strategy, system analysis).

The authors of the work came to the conclusion that the management vertical is losing its relevance in the light of changing working conditions, and it is being replaced by autonomous and semi-autonomous teams led by a manager who is endowed with hybrid powers, as well as with employees who must have multidisciplinary functionality and some degree of independence, and therefore greater responsibility. The authors have developed a 6-point roadmap for use by senior managers switching to a flexible mode in order to maintain the interest and motivation of their middle managers. These recommendations can also be used as part of training in specialized disciplines in universities, as well as in advanced training courses, and to all interested experts and scientific community.