This article presents study results of emotional burnout syndrome indicators (EBS) and proactive coping behavior when studying professional stress among representatives of helping professions - doctors and teachers of higher educational institutions in Shymkent.
Thus, during the experiment, we identified a positive and negative correlation between the values of proactive coping and subfactorial symptoms of emotional burnout. For this purpose, we used a multifactor diagnostic technique for emotional burnout based on the methodology of dynamic-processual and effective concepts of EBS (standard questionnaire “Professional (emotional) burnout” for specialists in socionomic professions, based on the three-factor model of C. Maslach, S.E. Jackson, V.V. Boyko’s technique “Diagnostics of emotional burnout level”, and Proactive Coping Inventory.
It was concluded that certain proactive coping strategies are correlated with negative manifestations of professional personality deformations. The latter plays a key role in psychological assistance and targeted prevention of EBS since it affects its causes.